Frequently Asked Questions

What is the return policy?

All goods must be returned all together in their original condition and in their original packaging. For more details, see Returns page.

What are the shipping options?

We currently offer complementary shipping that arrives before the delivery date of your choice.

What do I do if I never received my order?

Please emails us at info@velvetry.shop or contact us through Contact page

What do I do if I receive a defective order?

Please contact us through Contact page or email us at info@velvetry.shop before returning the defective item.

How and when can I cancel my order?

Please contact us through Contact page or email us at info@velvetry.shop before the next billing date.

When is the billing date?

Same day as your initial order for each period.

How do I make sure I order the correct size?

We select from a wide range of sizes to find the best fit for you based on your survey.